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Kathmandu Saturday February 16, 2002 Falgun 04, 2058.
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Small things matter
A few days ago, I landed at Tribhuwan
International Airport after flying with Singapore Airlines. It did not take longer than
20-25 minutes in collecting my luggage delivered through a conveyor belt. Until then, it
was OK. But the problem started when I could not locate a trolley for my luggage. Other
passengers were also complaining about the same.
After roaming around the terminal building in
panic, I found the trolleys placed in such a way that passengers seldom go there to find
them. It seems that the airport authority does not pay any attention to trolleys. It shows
the mismanagement and negligence on the part of the authority.
I think keeping trolleys in a convenient place
is not a difficult task, and needs no additional resources. Regular attendants of the
terminal can do it very easily. Without paying attention to management of such seemingly
petty things, we cannot develop the tourism industry. Tourism products alone are not
sufficient to lure tourists. Quality in service does matter.
Dhruba Nepal
Koteshwar, Kathmandu |
