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June, 2003

Marketing

Web Marketing Tricks

While the traditional business plan of a “Brick and Mortar” company has always included extensive advertisement, the same cannot be said about many Internet businesses. Many webmasters go to great lengths to craft wonderful web sites, putting little or no thought into advertising them. And any business that doesn’t advertise is doomed to failure. Web sites need to advertise and promote themselves to create traffic on their site, to stay in business, and to grow.

Businesses on the Internet share a kind of equality that Brick and Mortar businesses do not. When a visitor arrives at a website, they really have no idea how large or small that company may be.  In the Brick and Mortar world, it is easy to distinguish between the two—the larger will have the bigger store, flashier advertising, and a more expansive inventory. On the Internet however, small companies can project an uncharacteristically large presence by creating and properly promoting their web sites. While the Brick and Mortar retail world is consolidating and merging towards giant discount oriented retailers, the Internet is teeming with thousands of small, successful companies who might not otherwise be able to compete, or even start-up, in the Brick and Mortar world.

No matter how large or small your company is, you need to advertise. Unfortunately for most small businesses, Dot-com or otherwise, traditional advertising methods require immense capital and human resources. This is exactly why many smaller businesses fail—they spend too many of their resources in trying to compete on somebody else’s turf.

The most obvious medium of advertisement is television. However, television’s effectiveness in attracting customers is questionable. Its effectiveness lies in achieving brand recognition. Yet at this point most businesses are trying to increase traffic to their websites and gain more customers—brand recognition can wait until after the IPO. Television advertising is also the most expensive medium. More than one previously unknown Dot-com spent all of their available resources on a Super Bowl spot. They may or may not have been successful, but nevertheless, they spent millions of dollars for 30 seconds of airtime. Most businesses are more shrewd when it comes to spending their dollars, and they want more than just thirty seconds of exposure.

Banner Ads and mass mailing

If you thought that targeting an Internet-based audience would be more effective at driving traffic to a website, you would be right.   Banner ads and mass-mailings are much less expensive than television.  However, they have their limitations as well.  While remarkably cheaper than a TV spot, a small banner ad on a major portal website can still cost over six thousand dollars a month.  Furthermore, it is generally agreed that banners are not a cost effective way to bring visitors to a website.  Most potential customers see banners as just a nuisance.  Mass mailings have a similar drawback.  If you opt out of spending money for your own list, you can buy space in someone else’s.  But you’ll be competing for the customers attention with whoever else bought space.  Another disadvantage that banner ads and mass-mailings have is that they aren’t targeting the people who are most likely to be interested in the content you have to offer.  They may reach a wide audience, but most of that audience will recoil in horror, yell “Spam!”, and delete your expensive ad before having the opportunity to realize that you are exactly what they’re looking for.  While both traditional methods can and do work, they require a lot of what most of us don’t have: money.

Ad Engines

The most cost-effective advertisement would have to be both cheap and targeted at exactly the right customer.  Years ago this was something of a pipe dream—today it is a reality.  The Internet is the most comprehensive source of information in human history.  But like any library of knowledge, it must be catalogued and organized to be used effectively.  And therein lies the perfect solution:  search engines.  Like the card catalog of a library, search engines are a customer’s way of sifting through the Web to filter out what they’re looking for.  And what better way to make sure you are found then to have an influence on what they find?  Search engine listings meet both of our criteria in terms of focus and affordability.  No other form of advertising is so focused that the customer is actually searching for you.  A search engine user is a highly receptive and targeted audience because you are not trying to sell them on something they don’t already want.  They have come looking for you and they already want what you specifically have to offer. 

According to the Georgia Institute of Technology, 88% of Internet users find new web sites through search engine listings.  WebCMO data shows that in a side-by-side comparison of different forms of promotion, search engine listings are the number one way to generate traffic on websites.  Search engine listings send droves of visitors to your site and they are free.  There are plenty of websites where traffic has increased ten-fold as a result of good search engine positioning. Nothing could be better, but there is a catch.

Get top-listed

Getting listed on a search engine below 499 other websites simply won’t work.  You need to get a listing near the top of your category to collect all the traffic a search engine can deliver.  But the good news is that you can dramatically improve your positioning with a little bit of elbow grease.  All it takes is some key modifications to your website and a little thought.  It’s not that hard and you can do it.  Using a program like AddWeb 6 to guide you through this process is the ideal way to simplify your work.  It guides you through every aspect of the Search Engine Positioning process so you don’t have to be a tech-savvy guru to get excellent results.  With good search engine listings a small business can project a large image on the Internet and get the kind of traffic that so many big business sites get.

Compiled by Nubiz Desk


Emotionalism is fatal

Ad professionals always listen this exhortation that we should not copy foreign ads and we should be original. Still, knowingly or unknowingly there is a lot of copying of foreign ads (or to put it in better words, getting inspired by the Ads of better developed advertising markets). Sometimes it goes even to the extent that the client says, “Why don’t you make our ad like that ABC ad of that XYZ country?”

As a result what happens is that either the same ABC foreign ad is copied or a similar ad is made leaving everyone guilty conscious that we could not be original and we copied someone else’s ad, or, the agency upfront says, “No. We don’t want to copy. We want to be original.”

I feel that both the reactions are wrong and emotionally motivated. Ad professionals can be found to be emotional like that. The often repeated maxim “Don’t be Emotional, be Practical, be Rational” is seldom followed.

I basically feel that there is absolutely no harm in copying, or rather getting motivated by, European, American or any country’s ads.

The important aspect is to see whether we are –

-            fulfilling the basic objective of the advertisement

-           being relevant as per the need of the local market

The first and the foremost duty of an advertising agency is to churn out result-oriented advertising for the clients. The following story illustrates the importance of result-oriented ad.

In ancient Greece two armies were at war with each other, with Cicero and Demonsthnes on the opposite sides. As was the custom in those days, both Cicero and Demonsthnes gave a very motivating  fiery speech to their respective armies before the battle started.

When Cicero finished, his men said with tears in their eyes, “How well our leader spoke! There is no one in today’s world who can speak as good as him.”

On the other hand, when Demonsthnes finished speaking, his men said “Let’s march and win the battle.”

Like Demonsthnes, our endeavour must be to produce result-oriented ads for our clients.

Yes, the ad can have twists and turns to make it rememberable (in other words – be creative). But what’s the use of the creative if people remember the ad, but not the brand?

In a nutshell

Get an original idea

Get motivated by foreign ads

Do research before making the ad

Do whatever

But make the ads effective. No need to be guilty conscious, as long as the ad.

* fulfills the objective and gets the desired result for the client

* is relevant with respect to the local social and cultural environment

(Thapa is associated with Advertising Avenues)


New Launches
Automatic shoe polishers

Cleaning and polishing shoes may be a drudgery. But no longer. Akhil Trading Concern (P) Ltd. has introduced in Nepal automatic shoe polishers and brushes imported from China.

At present five variants of the machine branded Silroad are available in Nepal, say the company sources. They include two hotel models (suitable for hotels and apartments) and four standard models (suitable for homes, factories and offices).

The product price ranges from Rs 1,800 to Rs 30,000.


Ashirvad flour

KL Dugar Group, a business house majoring in foods, has launched a new brand of wheat flour “Ashirvad” which it claims to contain iron, vitamin ‘A’ and folic acid in essential quantities.

The new product is presented in 2 kg and 5 kg packages and priced Rs. 40 and Rs. 95 respectively.

According to the Group, the nutrients are mixed in the product in proportion as prescribed by the government and Micro-nutrient Initiative Nepal.

The Group has also been selling, for over seven months now, a cooking medium enriched by Vitamin A.


Return of Heinz Products

After a gap of three years, Heinz products are back in the Nepal market.

Amravati International (P) Ltd, AIPL has been appointed as the authorized sales agent of Heinz India (P) Ltd., the producer of such brands as Complain, Glucon-D, Heinz Tomato Ketchup, Complan Crunch, Timers Biscuits and Nycil Prickly Heat Powder. Heinz India is a wholly owned affiliate of H.J. Heinz, USA.

AIPL is also preparing to import other Heinz products such as, Farex Infant Cereal, Heinz Baked Bean, Mayonnaise, Salad Dressing and others depending upon market demand.

AIPL is a trading arm of Soaltee Group and has been involved also in airline ticketing and pharmaceutical imports.


Nepal Made coil spring mattress

Charisma Classic Consumer Products (P) Ltd. has introduced Nepal made coil spring mattress branded Charisma Classic.

Claimed to be manufactured using high tensile Bornell steel wires, heat-treated to stop further sagging, the product is made from superior non-allergic material, making it completely safe even for children, says the company.

The product is priced Rs. 25,000 per unit and carries a five year warranty.


Ad of the month
Car Ads

You may often wonder at the effectiveness of the car ads that are appearing in Nepali media. Though any specific information about the effect in terms of the sales figures are not available, Nubiz has tried to evaluate the car ads of Nepali print media in terms of the creative ideas and their execution.

First such ad that we took this month is the one about fuel efficiency of Indica car being marketed in Nepal by Sipradi Trading. “A very appealing visual, minimal copy and very good placement”, commented Nubiz panelists about the ad. “Nobody will miss noticing it.”

In contrast, almost all of the other car ads that appeared in the print media were rated substandard by our panelists.

Take the example of Ford Ikon and Kia Sportage marketed by TM Dugar Group and Continental Trading Enterprise respe-
ctively. Though executed in black and white as is the Indica ad, the ads for Ford and Kia go unnoticed as they are placed in the middle of the crowd of other ads. Also the print quality is not so attractive, though the Ford ad scores higher in this count over that of Kia.

The Ford car ad is not matching with the features of the car that the ad claims, points out one panelist. Though they are mentioned in the ad, the features are not properly highlighted. Thus, even if someone may notice the ad, he or she may not notice the distinguishing features of the car. The ad offers a very fantastic advantage to the buyers (a big car at the price of a small car), but that is the last thing that the prospect will notice in the ad.  

But there is another ad for Kia car – the Rio Sedan, which is rated good by the panelists of Nubiz. “This is good ad as a reminder”, said one panelist. But another panelist pointed out that it is not clear about what it claims as “value packed” and “complements your lifestyle”. Another good point about this ad is the good positioning (of the ad that is) so that it does not go unnoticed.

It seems that most of the car ads in Nepal are there just because the agents feel like advertising to fulfill the requirements of the principals. The objectives of increasing sales, enhancing brand image and reassuring those who already own the brand are generally missing.   “A black and white ad for a car worth Rs. 2 million is simply incongruous”, agreed all the members of the Nubiz panel of ad analysts.

Perhaps the advertisers are trying to save the expenses. “Then they should go for media that is less costly than the daily newspaper and has more focused circulation within the target market for those cars”, advised one panelist.

If one goes by the logic that color ad  will be better for a car than a black and white, the ad for Daihatsu Charade seems better. However, the print quality is not so good and it also suffers the weakness of lengthy text unpleasantly cluttered in the ad. Again the wisdom of going to better focused media than to the dailies holds good.

By that logic the ad about Maruti Alto, marketed by Arun Intercontinental Traders, that appeared in this very magazine Nubiz in May issue was considered well-positioned, as all the panelists agreed. But they were not so nice about the quality and execution of the creative.

First, it did not adequately highlight the “car of the year 2002” fact. Second, it does not mention about the price. Third, there seems to be no link between the upper and lower portions of the ad, thus giving the impression that these are two separate ads. “That means the upper portion is a wastage of money”, clarified one panelist. 

Advertorial

Motorbikes are the product categories now being most vigorously advertised in Nepal and it is in this category of products that the advertisers and their agencies are coming up with utmost ingenuity. For this reason, we could not resist mentioning the advertorial that Hansraj Hulaschand & Co., the marketer of Kawasaki Bajaj, came up with for its latest product Cal 115, being marketed with the catch word Hoodibabaa. It seems the style of advertorial that Pepsi Cola started in Nepal, is getting popular.

The advertorial for Cal 115 was positioned very well as it appeared as a strip on the bottom of the first page of the newspaper. However, the panelists point out that the advertisers should have mentioned somewhere that it was an advertorial. Being not careful about it, they left some ground for those media watchers who are very particular about the code of conduct of journalism.


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